Video Gallery

You can import users and user groups from engage in your Real-Time product suite. In this video, you'll learn how to configure this capability in the Real-Time Designer, and how to run the import.

The Real-Time Server tracks and logs events, which it sends to your existing Syslog server. In this video, you'll learn how to enable auditing and configure the log level, and see examples of log record formats.

You can invoke a REST web service from the Real-Time Designer. In this video, you'll learn how invoke a web service from the Real-Time Designer, send parameters to the service, and define logic to handle the service response.

The Real-Time Designer includes library objects that enable you to read and parse XML files and extract specific data. In this video, you'll learn how to work with this functionality in a Real-Time Designer solution.

The Real-Time Designer includes integrated library objects for working with Outlook. In this video, you'll learn how to include interactions with Outlook in your solutions.

The Real-Time Designer enables you to extract and parse text from text files using regular expressions. In this video, you'll learn how to use regular expressions in Real-Time Designer solutions.

The Real-Time Designer enables you to run JavaScript on HTML page screen elements. In this video, you'll learn how to use JavaScript on a web page in Real-Time Designer solutions.

The Real-Time Designer's Keyboard Monitor feature enables you to follow-up on agent activities by monitoring events triggered by keyboard activity. In this video, you'll learn how to create an event to monitor keyboard input.

The Real-Time Designer enables you to collect information about agent to customer interactions, to help understand business applications used by the customer. In this video, you'll learn how to set up and active data collection.

The Real-Time Designer includes library functions for reading data and writing data to an Excel file. In this video, you'll follow a sample project that demonstrates how these functions can be used.

The Real-Time Designer includes library functions you can use to read data from a single cell in an Excel file, or from a range of cells. In this video, you'll learn how these functions can be used.

The Real-Time Designer includes library functions you can use to write data to a single cell in an Excel file, or to a range of cells. In this video, you'll learn how these functions can be used.

You can use the Real-Time Designer's database functions to quickly access large amounts of data from an Excel file. In this video, you'll learn how to define an Excel file as a database, and then use database functions to read its data.

You can use the Real-Time Designer's database functions to quickly write large amounts of data to an Excel file. In this video, you'll learn how to define an Excel file as a database, and then use database functions to write data to the file.

You can read data from and write data to Excel files either using the Real-Time Designer's built-in library functions, or by setting up a database connection to the Excel file. In this video, you learn the pros and cons of each of these methods.

The Real-Time Designer supports different connectivity technologies, including the Physical Objects connector, the Scene Composer, and the Simulated Objects connector. In this video, you'll learn about the functionality each connector offers, as well as when each should be used.