Recapturing Screen Elements

You can recapture a screen element that was captured previously.

Recaptured screen elements must be of the same process and of the same screen element type.

To recapture a screen element:

1. Open the Physical Objects > Screen tab.
2. Open the relevant third-party application that runs on an agent's desktop.
3. Click the screen element in the Screen Elements tree to display it in the main work area.
4. Click Recapture.or right-click and select Recapture.

Real-Time Designer is minimized, the client’s application is displayed and the cursor takes the following form:

5. Right-click or click the screen element in the agent's third-party application once it is bounded. The recaptured screen element appears in the Screen Elements tree with the (Recapture) suffix add to its name.