The Center of Excellence

Why should I set-up a Center of Excellence (CoE)?

Bringing the value of automation and process optimization into your business is an ongoing journey; starting with the first implementation of an automated process, and continuing to grow and add more value, as more opportunities for improvement are identified.

Once you have the software in place, and you develop the right skills and capabilities in your organization, the value is there for you to realize it. Process optimization is a dynamic process, and every business operation in your organization can identify new needs for optimization and opportunities to increase efficiency and decrease cost.

Creating your own Advanced Process Automation (APA) CoE is key to ensuring structured governance, as well as securing the professional level of experts who can provide value to the various business units in the organization.

NICE will accompany you throughout the process of setting up of the Automation CoE, providing methodologies, training, best practices and tools created based on our extensive experience with numerous projects.

Advanced Process Automation CoE, The Journey

This section details the process of setting up an APA CoE – primarily covering the following steps:

  • Establishing the APA CoE governance team.

  • Acquiring the knowledge and skills per role.

  • Putting knowledge into action through structured on-the-job training.

  • Taking the lead and managing your CoE independently.

  • Growing and maintaining your CoE with the NICE Advanced Process Automation community.