Using NEVA in Advanced Mode

When you use NEVA in Advanced mode, you are responsible for controlling the messaging and emotions.

The following events only appear in Advanced mode:

NEVA User Input: Raised when there is input from the NEVA User.

NEVA Response Received: Received after every slot in the conversation.

A typical procedure for an Advanced mode bot would include the following:

1.

Execute the Create NEVA function. Launches the NEVA window with the settings provided.

2.

The agent types in NEVA. This raises the NEVA User Input event and returns the text to the UserInput property.

3.

Assign or modify the user input text, and send it to NEVA using the Add User Message function. The message appears in NEVA and is sent to Amazon Lex.

4.

Amazon Lex responds with a NEVA Response Received event. The Amazon Lex slot prompt is returned in the Message field of the NEVA Response.

5.

Send the prompt to NEVA using the Add NEVA Message.

6.

Execute any automation logic required, including modifying the NEVA emotions.

7.

Continue for each slot until the State that appears is Failed or Fulfilled.