Object Layers

Real-Time Designer provides the powerful features of object-oriented system without the need for programming. Its straightforward and intuitive interface enables designers to set up automated sequences.

Objects in Real-Time Designer are logically structured in layers. These layers are represented as the modules of the system, which can be accessed from the Real-Time Designer Module Tab Bar. These layers also provide a broad guideline regarding the order in which you can start designing your customer/agent interactions.

Typically, you should define your Real-Time Designer project from the bottom layer up, meaning that each subsequent layer in the list below is structured based on (on top of) the layer described above it.