Defining Callouts - Overview

The process of defining a callout consists of drawing a callout frame that represents the size and shape of the pop-up window to appear on an agent's desktop and then designing the content of this window. Real-Time Designer provides a variety of tools to make the graphical and content design of a callout simple.

ou can define a new, blank callout, or you can select predefined callouts from the callout library.

Callouts are defined from the Presentation tab.

To display the callout definition area, click the Presentation tab at the top of the window, and then click the Callout tab at the bottom of the Presentation pane.

A hierarchical tree of the callouts that have been defined appears in the Presentation pane. A callout can be defined under the root of the tree called Callout or in a folder.